Our Status and Flow
Last updated
Last updated
When you make a request to our API using the POST method, it generates a transaction that is categorized as either a payment or a payout.
Below, we explain in detail each status that a transaction can have.
Transaction
open
When using the API /transaction/checkout, the initial status of the transaction is open. It means that a transaction has been initiated but the requester has not yet assigned a payment method on our page.
pending
When using the API /payment or /payout, the initial status of the transaction is pending. It means that a transaction has been initiated and automatically assigned (as sent in the payload) a payment or payout method.
paid
When a transaction is successfully completed and processed, the transaction status is paid.
canceled
When a transaction fails for any reason, the transaction status becomes canceled
The types of transactions, also known as sub-transactions, work almost like a log of the transaction's evolution. Below is a brief description of each status and a flowchart of the evolution of the statuses.
Payment
pending
All payment-type transactions have the pending status as the initial status.
paid
When a payment is successfully completed and processed, the transaction status is paid.
denied
When a payment does not meet our payment policies, it is denied, and therefore our status becomes denied.
expired
Whenever a payment order is opened, it has a period for payment. When the period is reached, the order expires, making it no longer possible to pay.
chargeback
Whenever a payment order is paid, then the customer requests a chargeback in their bank, this status symbolizes that the value of this transactions is no longer available
blocked
This status symbolizes that the value of this transaction is blocked for various reasons. Examples:
Compliance
Legal
Fraud control
...
For more information, contact the administration.
Payout
pending
All payout-type transactions have the pending status as the initial status
onhold
When the payout request is sent for processing, it receives the onhold status, meaning it is waiting for the bank to make the payment to proceed with success or failure
success
When a payout is successfully completed and processed, the transaction status is success.
failed
When a payout does not meet our payment policies or we cannot process it due to various problems, it fails, and therefore our status becomes failed.
blocked
This status symbolizes that the value of this transaction is blocked for various reasons. Examples:
Compliance
Legal
Fraud control
...
For more information, contact the administration.
returned
In some cases, the banking institution returns the received amount, in which case the status becomes returned.
refunded
In some cases, the customer returns the received amount, in which case the status becomes refunded.
